Refund Policy
Last updated: Jun 3, 2026
Overview
This Refund and Cancellation Policy explains how subscriptions, billing, cancellations, and refunds work for Inbox Naija. Read it together with our Terms of Service.
Subscriptions and billing
• Paid plans are billed in advance each subscription period unless stated otherwise at checkout.
• Prices may be shown in Nigerian Naira (NGN) or other currencies.
• Taxes or payment-provider fees may apply where required.
• Plans may include sending or contact limits; overages may be billed separately if offered.
• Receipts are sent to your account email when supported by your payment provider.
• Prices may be shown in Nigerian Naira (NGN) or other currencies.
• Taxes or payment-provider fees may apply where required.
• Plans may include sending or contact limits; overages may be billed separately if offered.
• Receipts are sent to your account email when supported by your payment provider.
Cancellations
You may cancel anytime from billing settings or by contacting support.
• Future renewals stop; you are not charged for the next period.
• Access usually continues until the end of the current paid period.
• After that, paid features may stop and data may be limited per your plan.
• Downgrades take effect as shown at checkout or on the next renewal.
• Future renewals stop; you are not charged for the next period.
• Access usually continues until the end of the current paid period.
• After that, paid features may stop and data may be limited per your plan.
• Downgrades take effect as shown at checkout or on the next renewal.
Refunds
Except where required by law or stated in a promotion, fees are generally non-refundable once a billing period starts because we provision capacity immediately.
We may grant full or partial refunds at our discretion for duplicate or erroneous charges, extended outages caused solely by us, or within any refund window stated on the pricing page.
Contact the contact details on our Contact page within 14 days of the charge with your account email, invoice reference, and reason. Approved refunds go to the original payment method when possible (often 5–14 business days depending on your bank).
We may grant full or partial refunds at our discretion for duplicate or erroneous charges, extended outages caused solely by us, or within any refund window stated on the pricing page.
Contact the contact details on our Contact page within 14 days of the charge with your account email, invoice reference, and reason. Approved refunds go to the original payment method when possible (often 5–14 business days depending on your bank).
Billing errors and chargebacks
Contact us before filing a chargeback so we can investigate. Unfounded chargebacks may lead to suspension. If a chargeback is resolved in our favour, access may stay suspended until balances are paid.
Abuse and policy violations
Accounts suspended or terminated for spam or breach of our Anti-spam policy are generally not eligible for refunds, including unused subscription time. Promotional credits may be withheld if promotion terms were broken.
Contact
Billing questions or refund requests? Contact the contact details on our Contact page with your account email and invoice details.
Have legal counsel review this text before relying on it in production.